FAQ – bought tickets

And just like that, it was really over. One and a half years of waiting, preparing, keeping hope and eventually working against better judgement. It all turned out to be in vain when Onder De Radar Festival 2021 was finally not allowed by the government last Friday.

It was going to be the biggest edition so far. The catch-up round. The perfect closer to all this mess. We were so ready. En yet this year everything vanished into thin air once again. Words can’t describe how bad we would’ve wanted to bring you better news today.

YOUR TICKET
Because we really want to see you again next year we automatically converted your tickets to Onder De Radar Festival 2022. Any questions? Please have a look at our FAQ below.

We’re hoping for your support and understanding. Fight with us. Because it’s clear that our industry, which was the first to be forced to seize all activities, is going to be the last one allowed to resume. We’re going to have to hold our breath a little longer still. What we do know, is that more people than ever were coming to ODR. The trust and enthusiasm of so many people is what’s dragging us through to the finish. The amount of incredibly kind reactions and messages we received after the bad news on Friday, is what’s making the difference for us. For that we cannot thank you enough. ❤️

Let’s hope for better days.

Until next time,

Basic Grooves

Has Onder De Radar Festival been cancelled for 2021?

Onder De Radar Festival has been cancelled for 2021 and moved to the last Saturday in August 2022, so Saturday 27 August.

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What is the new date of Onder De Radar Festival 2022?

Onder De Radar Festival 2022 will take place on Saturday 27 August 2022.

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My ticket(s) of 2020/2021 are valid for Onder De Radar Festival 2022. What are the next steps?

Your complete order is automatically converted to Onder De Radar Festival 2022.

  1. Through this link you can retrieve your order(s). (Note: may end up in your spam box).
  2. Then download or personalise your new ticket(s).

If you have already personalised your tickets for Onder De Radar Festival, you do not need to do this again. Do you want to change a name on an entrance ticket? Then use our ticket transfer tool.

There is no rush to personalise your ticket(s): this is possible until the event. You will receive a reminder in due course if you have not personalised your ticket(s) in the meantime.

How do I receive my renewed 2022 tickets?

Your complete order is automatically converted to Onder De Radar Festival 2022.

  1. Through this link you can retrieve your order(s). (Note: may end up in your spam box).
  2. Then download or personalise your new ticket(s).

If you have already personalised your tickets for Onder De Radar Festival, you do not need to do this again. Do you want to change a name on an entrance ticket? Then use our ticket transfer tool.

There is no rush to personalise your ticket(s): this is possible until the event. You will receive a reminder in due course if you have not personalised your ticket(s) in the meantime.

What if I can't make it in 2022?

Are you unable to attend on 27 August 2022? Then you can choose to sell your tickets to your friends or via our partner TicketSwap. If this is not an option for you either, then there is also the option as a main buyer to get the money back for your (entire) order.

You can start the process via this link. (Refunds take around 4-8 weeks and are issued using the same payment method as the original purchase). You can request a refund until 30 September 2021.

If you bought your tickets using a down payment, the down payment will also be refunded automatically when you request a refund for the order with your tickets. If you have not used your down payment to buy entrance tickets, it is not possible to refund the down payment. If you have any other questions about the down payment, please contact us using this link.

Are you getting an error message and are you unable to request a unique access link to your order?
There may be several reasons for this:
– You have received a (partial) refund before. Please contact us via this link, so that we can check this for you.
– There is no payment linked to your order. You cannot use the tool in this case.
– You have obtained your ticket via a name change (Ticket Transfer). You cannot use the tool in this case; only the original main buyer can do this.
– You bought your ticket via TicketSwap. Your tickets will remain valid until 2022. If you want something else, please contact Ticketswap to check out the possibilities.

I have lost the confirmation e-mail for my order.

Through this link you can retrieve your order(s). (Note: may end up in your spam box).

I have not received any newsletter from you. How is that possible?

The person who placed the order (the main booker) has received a newsletter from us.

If you are the main booker and have not received anything, please check your spam box. If you still can’t find anything, you may have unsubscribed from our newsletter in the past. If you want to receive updates about your purchased tickets, you can subscribe to the newsletter again at the bottom of the page (you can always unsubscribe by clicking the link in a newsletter).

You can also view the newsletter here.

I have not yet personalised my ticket(s). Is there anything else I need to do?

  1. Through this link you can retrieve your order(s). (Note: may end up in your spam box).
  2. Then personalise your ticket(s). You will then receive an e-mail with the ticket(s).

There is no rush to personalise your ticket(s): this is possible until the event. You will receive a reminder in due course if you have not personalised your ticket(s) in the meantime.

How can I change a name?

The main buyer can do this. This is possible via this link.
There is no rush to change a name on your ticket(s): this is possible until the event.

I bought my ticket(s) via Ticketswap, what now?

These are also automatically converted to Onder De Radar Festival 2022 because we have a partnership with TicketSwap called; SecureSwap. Through this link you can retrieve your order(s). (Note: may end up in your spam box).

Do you want to change a name on an entrance ticket? Then use our ticket transfer tool.
There is no rush to change a name on your ticket(s): this is possible until the event.

I have booked myself a campsite/bus trip/flight/hotel for Onder De Radar Festival. What can I do?

Unfortunately, it is not possible for us to assist you in this as this sale did not go through us. You will have to contact the organisation/company you booked with to find a suitable solution.

I didn't get my ticket(s) through the official ticketshop or Ticketswap. What should I do?

We always advise everyone to get their tickets from our official ticket shop or from Ticketswap to guarantee a valid ticket. If you have bought your ticket via another route, you will have to take this up with the person from whom you bought the ticket.

My question has not yet been answered.

Send us an e-mail via this link. We will do our best to help you as quickly as possible, but please allow for some delay due to the high workload.

If you have a question about your order, please email us from the email address you used to place the order and quote the orderID. That way we can help you more quickly.

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Onder De Radar Festival 2021 is not taking place.

14/08/21

Well then.

This was bound to happen, and now the word is out. The restrictions are extended until mid September. This means for the second time in a row, Onder De Radar Festival is not allowed to take place…

This one hurt, and that’s putting it mildly. Last year it was clear pretty soon that there was no hope for festivals. This year however, it feels different. In June, good news came out one after the other. The final go ahead came and the summer seemed to be ours.

It was going to be a massive catch up edition, the largest ODR edition so far. A perfect ending to all this nonsense. Words can’t describe how ready we were. The layout of the terrain was going to be amazing, the decor even better. Everything was ordered, reserved, stocked up… Now we’re this close, and just like that, the dream vanishes into thin air. We would’ve done so much to be able to have better news today.

To all ticket purchasers: you will receive an email from us next week with all necessary information about your ticket. Thank you for your trust and support. ❤️

Let’s hope for better days.

2

AFTERMOVIE 2019

05/09/19

You might want to take a seat, turn up the volume, and enable hi-res, because this recap of Onder De Radar Festival 2019 is simply magic.

Check the aftermovie here!

NIEUWSBERICHT_eentoegewijdegroepmuziekfans

Basic Grooves - A dedicated group of music fans.

20/08/18

Basic Grooves is one of the longest running techno organisations in The Netherlands. The infamous club nights have become a corner stone of the techno scene in the east. In recent years, artists like Jeff Mills, Robert Hood, Dave Clarke, DVS1, Avalon Emerson, Charlotte de Witte and Paula Temple found their way to Enschede to headline the events.

Founded in 1996, the club nights were intended as a response to the rising popularity of electronic music events. The club nights quickly became a breeding ground for a generation of new artists and promoters, ranging from Joris Voorn to Brent Roozendaal.

The club nights are followed by a huge rave on Kingsday (27 April) by the name of DE REACTIE. The location for this rave is Langezijds, a former chemistry laboratory on the campus of Universiteit Twente. April 2019 will be the last chance to experience this incredible location, as it is scheduled for renovations.

Last but not least, Basic Grooves is behind the only techno festival this side of the country: Onder De Radar Festival. This house & techno festival takes place at an abandoned military airbase in Enschede. The first edition was a huge success, with positive reviews from Resident Advisor and many of the artists on the line-up. The second edition is set for the 27th of July, and it’s going to be something to look out for.

All in all, the passion for techno is our guide. Techno events by a dedicated group of music fans.

dereactie.nl
onderderadarfestival.nl
instagram.com/basicgrooves
facebook.com/basicgrooves