FAQ – bought tickets
And just like that, it was really over. One and a half years of waiting, preparing, keeping hope and eventually working against better judgement. It all turned out to be in vain when Onder De Radar Festival 2021 was finally not allowed by the government last Friday.
It was going to be the biggest edition so far. The catch-up round. The perfect closer to all this mess. We were so ready. En yet this year everything vanished into thin air once again. Words can’t describe how bad we would’ve wanted to bring you better news today.
YOUR TICKET
Because we really want to see you again next year we automatically converted your tickets to Onder De Radar Festival 2022. Any questions? Please have a look at our FAQ below.
We’re hoping for your support and understanding. Fight with us. Because it’s clear that our industry, which was the first to be forced to seize all activities, is going to be the last one allowed to resume. We’re going to have to hold our breath a little longer still. What we do know, is that more people than ever were coming to ODR. The trust and enthusiasm of so many people is what’s dragging us through to the finish. The amount of incredibly kind reactions and messages we received after the bad news on Friday, is what’s making the difference for us. For that we cannot thank you enough. ❤️
Let’s hope for better days.
Until next time,
Basic Grooves
What is the new date of Onder De Radar Festival 2022?
Onder De Radar Festival 2022 will take place on Saturday 27 August 2022.
RSVP for the Facebook event!
How can I view my order / tickets?
From the confirmation e-mail of Paylogic, go to the page of your order by clicking on the orange button at the bottom of the e-mail.
On this page you can see which tickets you have and you can arrange the following:
- Downloading tickets that have already been personalised
- Personalising of still unpersonalised tickets
Lost the confirmation e-mail?
Through this link you can retrieve your order(s). (Note: may end up in your spam box).
My ticket(s) of 2020/2021 are valid for Onder De Radar Festival 2022. What are the next steps?
Your complete order is automatically converted to Onder De Radar Festival 2022.
- Through this link you can retrieve your order(s). (Note: may end up in your spam box).
- Go to the page of your order.
- Then download or personalise your new ticket(s).
There is no rush to personalise your ticket(s): this is possible until the event. You will receive a reminder in due course if you have not personalised your ticket(s) in the meantime.
How do I personalise my ticket?
You must personalise your purchased tickets in order to receive them. How does personalisation work? We explain it to you step by step:
- After you complete your order you will receive a confirmation email from Paylogic. From there, you go to the page of your order (this can be done via the orange button at the bottom of the email).
- Choose “Personalize”.
- Choose “Claim” to put a ticket in your own name.
- Choose “Send” to put a ticket in the name of a friend.
- Follow the instructions.
Lost the confirmation e-mail?
Through this link you can retrieve your order(s). (Note: may end up in your spam box).
I can't make it in August, what now?
Are you unable to attend on 27 August 2022? You could request a refund until 30 September 2021, unfortunately this is no longer possible.
However, you can choose to resell your tickets to your friends or acquaintances.
If this is not an option for you, you can also sell your ticket via TicketSwap.
I have lost the confirmation e-mail for my order.
Through this link you can retrieve your order(s). (Note: may end up in your spam box).
The email address associated with my order is not correct (anymore). What should I do now?
We can’t change that for you, but Paylogic can. On this page you will find the necessary information.
I bought my ticket(s) via Ticketswap, what now?
These are also automatically converted to Onder De Radar Festival 2022 because we have a partnership with TicketSwap called; SecureSwap. Through this link you can retrieve your order(s). (Note: may end up in your spam box).
If you have any questions, please contact Ticketswap.
NB: Ticketswap only sends out a new ticket when you buy the ticket, so you won’t receive a renewed 2022 ticket. But don’t worry, the ‘old’ tickets are still valid!
I didn't get my ticket(s) through the official ticketshop or Ticketswap. What should I do?
We always advise everyone to get their tickets from our official ticket shop or from Ticketswap to guarantee a valid ticket. If you have bought your ticket via another route, you will have to take this up with the person from whom you bought the ticket.
My question has not yet been answered.
Send us an e-mail via this link. We will do our best to help you as quickly as possible, but please allow for some delay due to the high workload.
If you have a question about your order, please email us from the email address you used to place the order and quote the orderID. That way we can help you more quickly.