You can always view your order(s) by logging into your Basic Grooves account via this page. While ordering, you have also done this; it goes in the same way.

You will now get to the page with your order(s). By clicking on the order, you can view your ticket(s).

From this page you can manage your ticket(s). At a later stage, for example, you can personalise your tickets here and also download them later.

Here’s how to do it:

• Log in with your Basic Grooves account via this page.
• On your order page, you can select a ticket and choose ‘Assign Tickets’.
• Now you have two options:
  • ‘Claim ticket for myself’ to personalise a ticket on your own name.
  • ‘Send to friend’ if you want to personalise a ticket to someone else’s name.

Personalizing tickets or changing the name on a ticket is possible until during the event.

Want to suddenly bring someone else along? No problem!

• Log in with your Basic Grooves account.
• On your order page, choose More actions and Name change in the menu.
• Select the right ticket (automatic if you only have one ticket).
• Fill in the requested details and select the correct payment method.
• Read the explanation at the bottom and tick to agree.
• Complete the Name Change by paying.

Changing the name on a ticket is possible until during the event.

Yes you can, through our Resale Platform! The main ticket buyer can do this.

How does it work?

• Log in to your Basic Grooves account. You have done this also while ordering; it works in the same way.
• Go to your order and then click on More actions in the menu and then on Resale.
• Select the ticket you want to resell and enter an amount.
  • NOTE: For example, if you want to set €xx,50 as the price, use a dot instead of a comma!
• You can resell your ticket(s) for up to 100% of the face value (excluding service fees).
• An 8% transaction fee will be charged to the person buying the ticket. Service fees originally paid are not refundable once you resell your ticket.
• A Resale account will automatically be created for you. You will receive confirmation of this by e-mail.
• You will receive confirmation as soon as your ticket has been resold. You can withdraw your ticket at any time as long as it has not been resold or added to someone’s shopping basket.

The Resale Platform will come online in due course.

We accept cash, but you can pay by debit card too! We have taken every possible precaution to ensure that you can use your card at all times. However, we recommend that you bring enough cash, because unfortunately something can always go wrong with technology. As the English saying goes, “Better safe than sorry!”.

Yes, it is possible to scan tickets from a mobile phone. Keep in mind that the internet connection is not always stable. We therefore advise you to download your ticket to your phone in advance and to make a screenshot so that you always have your digital ticket at hand. Also make sure that the brightness of your screen is at maximum.

Log into your Basic Grooves account via this page. While ordering, you have also done this; it goes in the same way.
Under Settings, you can change the e-mail address associated with your account.

This didn’t do the trick for you? Unfortunately, we cannot change this for you, but Paylogic can help you with this. This page explains exactly what steps to take.

Tickets will be available online during the event (if not sold out prematurely). There will be no door sales.

If you come by car, you can park close to the site. You can pay on site with cash or card!
Navigation address: Vliegveldweg 345, Enschede. Follow the yellow signs with FESTIVAL Airport Twente as soon as you see them.

The police strictly enforces the parking and stop bans.

If you need to be dropped off and/or picked up, you can do so at the BRENGEN/HALEN location just before the entrance to the festival grounds.
Navigation address: Vliegveldweg 345, Enschede. Follow the yellow signs with FESTIVAL Airport Twente as soon as you see them. Near the festival, follow the yellow Brengen & Halen signs.

The police strictly enforces the parking and stop bans.

Are you coming to the event by bike or moped? Then use the bicycle shed. It is free, but not monitored. The parking facility is located near the entrance and clearly indicated by signage. Bicycles and mopeds that obstruct access paths or calamity routes will be removed.

You can also come to us with the rented electric scooters and bicycles. Check the application for the check-out location.

This year, you can travel to Onder De Radar Festival by bus. Whether you’re traveling from the far north of the Netherlands, or the south of Germany: we’ve got you covered. You can save money by getting a combi ticket (bus + entrance). More information will follow.

The shuttle buses will depart from Enschede Central station to the festival site. They will drive back and forth during the entire event. It is a return ticket.

For the return journey, take into account waiting times at the shuttle bus stop. Also take into account extra travel time for getting your things from lockers and the walking route to the shuttle bus stop. The last shuttle bus departs at 00.30 from the festival site. Check out in advance when the last train leaves and take this into account.

More information will follow.

Coming by train? The shuttle buses will depart from Enschede Central station to the festival site. They will drive back and forth during the entire event. It is a return ticket.

For the return journey, take into account waiting times at the shuttle bus stop. Also take into account extra travel time for getting your things from lockers and the walking route to the shuttle bus stop. The last shuttle bus departs at 00.30 from the festival site. Check out in advance when the last train leaves and take this into account.

If you are coming to Onder De Radar Festival by taxi, please make sure that the driver follows the signs Taxi to the taxi stand, which is within walking distance of the festival site. When you leave the festival site, there will be taxis at the special taxi stand.

We collect all found items during and after Onder De Radar Festival. Everything that is not collected on the day itself is handed over to the municipality. All items will be placed on the “Lost or Found” website approximately 2 business days after the event. You can also make a report there yourself if you have lost something: see their FAQ for more information.

Forgot something in your locker?
If you left something in your locker, you can contact Eventsafe using this form. They have collected all items left in the lockers.

Send an e-mail to: info@basicgrooves.nl or send us a message via Instagram of Facebook!

We consider safety at our event very important. If you experience (serious) health complaints after our event, please share them with us at info@absolutelyfresh.nl.

The health complaints will be collected and if necessary, the type and number of health complaints will be shared with the Public Health Service for notification.